Terms of service

Last updated: 10 November 2026

These terms apply when you use coverplush.com.au or buy from Coverplush ("we", "us", "our"), an Australian-owned online store. By using the site or placing an order, you agree to them. Nothing in these terms limits your rights under the Australian Consumer Law.

Products and information

We try to describe and show our products accurately. Colours can look slightly different on different screens, and measurements are approximate. Please check the size guide before you order.

Prices and payment

Prices are in Australian dollars, and shipping within Australia is free. Payment is taken when you place your order, using the payment options shown at checkout.

Orders

When you place an order, we'll email you a confirmation. We may cancel an order, for example if an item is unavailable or a price was shown incorrectly. If we cancel, we'll let you know and refund what you've paid in full.

Delivery

Shipping within Australia is free. Delivery times are estimates. If your order is lost or arrives damaged, contact us and we'll work with you to fix it.

Returns, refunds and your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our Refund policy explains how to make a return, including change-of-mind returns within 30 days of ordering.

Reviews

We only publish genuine reviews from customers, and we don't edit them to change their meaning. If a review comes from somewhere other than our store, we say where it came from.

Using our website

Please don't misuse the site, for example by trying to get around its security or copying our content. The text, photos and logo on this site belong to Coverplush or are used with permission.

Liability

To the extent the law allows, we're not liable for indirect loss, such as loss of profit, arising from your use of the site. This doesn't exclude any rights you have under the Australian Consumer Law or other laws that can't be excluded.

Privacy

Our Privacy policy explains how we handle your personal information.

Governing law

These terms are governed by the laws of Victoria, Australia.

Changes and contact

We may update these terms from time to time. The version on this page applies to orders placed after the date it was last updated. Questions? Email hello@coverplush.com.au.