Privacy policy

Last updated: 10 November 2026

Coverplush ("we", "us", "our") is an Australian-owned online store selling plush seat toppers at coverplush.com.au. This policy explains what personal information we collect, how we use it and who we share it with. We aim to handle personal information in line with the Australian Privacy Principles.

What we collect

Order details: your name, email address, phone number, delivery and billing addresses, and what you bought.
Payment details: payments are handled by our payment providers. We don't see or store your full card number.
Messages: anything you send us through the contact form or by email, including photos (for example, of a faulty item).
Email sign-ups: your email address, if you join our email list.
Browsing information: like most online stores, our website runs on Shopify and uses cookies and similar technology to keep your cart working, remember your preferences and understand how the site is used. This can include your IP address, device and browser type, and the pages you visit.

How we use it

To process, deliver and support your order, including returns, refunds and warranty claims.
To reply to your questions.
To send you emails you've asked for, such as launch news. You can unsubscribe at any time using the link in each email.
To keep our store secure and prevent fraud.
To understand how people use our website so we can improve it.
To meet our legal obligations, such as keeping records.

We don't sell your personal information.

Who we share it with

We only share what's needed for each job:

Shopify, which runs our online store and stores order information.
Payment providers, to take payment and prevent fraud.
Fulfilment partners and delivery companies, who receive your name, delivery address, phone number and order details so they can pack and deliver your order.
Other service providers who help us run the business, such as email and IT providers.
Government authorities, if the law requires it.

Information stored or handled overseas

Some of these providers store or handle information outside Australia. For example, Shopify may store data in Canada, the United States and other countries, and some of our fulfilment partners may be based overseas. When we share information with overseas providers, we take reasonable steps to make sure they protect it.

How we keep it safe

We use reputable platforms with security measures in place, and we limit access to the people who need it. We keep personal information only for as long as we need it for the reasons above, or as long as the law requires.

Your choices

You can ask to see the personal information we hold about you, or ask us to correct it.
You can unsubscribe from marketing emails at any time.
You can set your browser to block or delete cookies, although some parts of the store, such as the cart, may stop working.

Questions and complaints

Email us at hello@coverplush.com.au. If you're not happy with how we handle a privacy complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.