Refund policy
Last updated: 10 November 2026
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your topper is faulty, damaged or not as described
- Email hello@coverplush.com.au with your order number, what's wrong, and a photo or two.
- We'll reply with your options and how to send the item back. Please don't post anything to us before we've replied: returns are arranged by email, and we'll send you the return address and instructions then.
- Once we've received the item, we'll replace or refund it in line with your rights under the Australian Consumer Law.
If returning a faulty item would cost you a significant amount, we'll arrange and pay for the return.
Changed your mind?
You can also return a topper for a refund if you change your mind, as long as:
- you email us within 30 days of placing your order;
- the topper is unused, clean and in its original packaging; and
- you pay the return postage.
To start a return, email hello@coverplush.com.au with your order number. We'll reply with the return address and instructions. Please don't post anything to us before we've replied. We recommend a tracked postage service, because we can only refund items that reach us.
Once the topper arrives and we've checked it, we'll refund the price you paid for it. Shipping within Australia is free, so there's nothing to deduct, and return postage isn't refunded.
This is in addition to your rights under the Australian Consumer Law. If an item is faulty, the section above applies instead.
Refunds
Refunds go back to your original payment method. Your bank may take a few days to show the money in your account.
Questions
Email hello@coverplush.com.au.